Each Dr. Pen device features a cartridge with ultra-fine needles. When the device is switched on and applied to the targeted area, the needles gently pulsate and glide across the skin, creating controlled micro-injuries in the upper layers. These tiny wounds stimulate the body’s natural healing response, boosting the production of collagen and elastin. Over time, this process rejuvenates the skin—reducing the appearance of fine lines, scars, hyperpigmentation, and loose skin—while enhancing overall brightness, texture, and tone.
Microneedling can address a variety of skin concerns. Some of common conditions include mild to moderate acne scars, fine lines and wrinkles, sagging or loose skin, uneven skin tone (hyperpigmentation), rough texture, dullness, and stretch marks.
The level of discomfort you experience will depend on the needle length you choose to use, as well as whether you apply a numbing cream. The shorter the needle length, the less discomfort you will experience. Applying a numbing cream pre-needling is advisable for lengths longer than 1mm. Applying a serum such as hyaluronic acid will also help lubricate your skin and may alleviate some discomfort during the microneedling process. Using a device with a finer needle gauge (such as the M8 and A7), as well as a higher speed level, may also alleviate some discomfort.
Choosing the right Dr. Pen depends on your skincare goals. If you’re looking for overall skin rejuvenation, the M8S or A11 are great options. For hair growth treatments, the M8S is a popular choice. If you’re just starting out and want something budget-friendly, the M8 is a solid beginner device.
When comparing models, consider features like wireless capability (A6, M8), digital display (M8S, A9), motor power, and cartridge compatibility.
- Best for beginners: A6 or M8 (easy to use and versatile)
- Best for advanced users: A11 or M8S (professional-grade performance)
This way, you can select a device that matches both your comfort level and treatment goals.
To verify the authenticity of your Dr. Pen:
- Locate the Security Label on the box.
- Scratch the label to reveal the full QR code and authentication number.
- Scan the QR code or visit www.drpenreal.com.
- Enter the security code on the website to confirm your product is genuine.
This simple step ensures you’re using an authentic Dr. Pen device and helps protect you from counterfeit products.
Orders take 1–3 business days to process and ship, and typically arrive within 2–3 weeks on average depending on your location and carrier. Tracking information is provided once shipped.
We offer free shipping on orders over $50. Only standard shipping is available at this time, typically fulfilled through local postal services, UPS, DHL, or FedEx, depending on your location.
Depending on your country’s import regulations, customs duties or taxes may apply upon delivery. These fees are the customer’s responsibility, as they are determined and collected by local authorities. We are not liable for any additional charges once the order has been shipped.
Returns are accepted within 30 days of receipt for items that are unopened and unused. Once returned, your refund will be issued to the original payment method. Used or opened products cannot be returned for hygiene reasons.
All Dr. Pen devices include a 1-year warranty covering manufacturing defects. If your device arrives damaged or develops a fault, please reach out to our support team at support@proskinetics.com and we’re happy to make things right.
You can reach our support team anytime by email at support@proskinetics.com or through the contact form on our website. We aim to respond to all messages within 1–2 business days.
If your order hasn’t shipped yet, we’ll do our best to update or cancel it upon request. This generally must be done within 48 hours of order placement. If the order has already been shipped, unfortunately we cannot cancel it, but you may be able to return it according to our return policy. Please contact us as soon as possible with your order number.
Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your delivery progress anytime. While occasional carrier delays may occur, we always do our best to ensure your package arrives as soon as possible and keep you updated along the way.
Please contact our support team with your order number and a clear photo of the item you received. Our team will review the issue right away and provide the next steps for a replacement or resolution. We’ll make sure to get things sorted for you as quickly as possible.
Disclaimer:
Dr. Pen microneedling cartridges are classified as prescription-only medical devices (Rx-only) and are intended solely for use by licensed healthcare professionals. These devices are designed for administration under the supervision of a licensed medical provider for the treatment of acne scars.
All orders for prescription microneedling cartridges are subject to verification of the purchaser’s professional license prior to shipment.
Nano cartridges are intended for consumer use only and are designed for cosmetic purposes, including skin exfoliation and the improvement of skin appearance. These products are not intended for the treatment or diagnosis of any medical condition.