Effective Date: March 3, 2026
1. Introduction
At PROSKINETICS, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit proskinetics.com to browse or make a purchase. By using our site, you agree to the practices described here.
2. Information We Collect
We collect information to provide a seamless shopping experience and to fulfill your orders. This includes:
- Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
- Payment Information: We process payments securely via SSL encryption. We do not store full credit card numbers on our servers; payments are handled by our secure payment processors (e.g., [PayPal/Stripe/Shopify Payments]).
- Device & Usage Data: IP address, browser type, and interaction with our website (collected via cookies and pixels) to improve site functionality and for marketing purposes.
3. How We Use Your Information
We use your data strictly for business purposes, including:
- Order Fulfillment: Processing payments, arranging shipping, and providing invoices.
- Communication: Sending order updates or responding to customer service inquiries.
- Security: Screening orders for potential risk or fraud.
- Marketing: Providing you with targeted advertisements or marketing communications (only if you have opted in).
4. Data Sharing & Third Parties
We do not sell your personal information. We only share your data with trusted third parties to help us operate our store:
- Service Providers: WordPress powers our store; UPS/FedEx/USPS delivers your packages.
- Advertising & Analytics: We use tools like Google Analytics and Google Shopping to understand how customers interact with the site.
- Legal Compliance: We may share info to comply with applicable laws or respond to a lawful request for information.
5. Secure Data Collection (SSL)
Your security is our priority. All sensitive information (such as credit card details and personal data) is collected on pages protected by Secure Sockets Layer (SSL) technology. Look for the “https” at the beginning of our URL to verify a secure connection.
6. Your Rights & Choices
Depending on your location (e.g., GDPR in the EU or CCPA/State laws in the US), you may have the right to:
- Access the personal information we hold about you.
- Request that your personal information be corrected or deleted.
- Opt-out of marketing communications at any time via the “unsubscribe” link in our emails.
7. Contact Us
For more information about our privacy practices, or if you have questions, please contact us:
- Email: support@proskinetics.com
- Phone: +1 778 801 8973
- Address: 1710 Cassiar St, Vancouver BC V5M 4R9